Aarrow Radiator & Auto Repair

Mike Riordan 3 months ago

Dropped my truck off for an a/c repair (compressor seized) they gave me a reasonable quote for replacing almost everything (typical with that type of failure) had it done the next day even though I knew they where busy. Great service great staff. Wasn’t grease and smudges all over. I definitely recommend them. If I wasn’t out of state I would be a customer for life. Thank you

Alankara das 4 months ago

What should have been a simple service appointment turned into one of the most unpleasant customer service experiences I've ever had. When I called ahead, I was told I could either drop the car off or schedule an appointment for it to be looked at. I chose to schedule an appointment and arrived on time. Once there, I was suddenly told to leave the car and find my own ride home. All I said was, "I wish I had known that beforehand so I could have arranged transportation." Apparently that simple and reasonable comment was enough to set off the person at the front desk. Instead of addressing the concern professionally, he became argumentative, rude, and ultimately told me to leave the shop. If this is how paying customers are treated for asking a basic question, I can only imagine how employees are treated behind the scenes. Professionalism, communication, and basic courtesy seem to be completely absent here. I've dealt with many repair shops over the years and have never experienced anything remotely this disrespectful. I wouldn't trust a business that can't even handle a normal customer conversation without turning it into a confrontation.

A Ray of Sunshine Floral 6 months ago

Can’t give them enough stars they are always so honest and provide such good care of my car.

Amanda Blazer 7 months ago

They are so kind and helpful! They have really helped my 17 year old son out with his car several times and this last time they didn't even charge him for the work!

Ryan Russi 10 months ago

After hearing how “great” this place was for months, I came to find out it is a TON worse than any review I read! My 72 yr. old father had to take my step mother’s car to be repaired. We decided with all these raving reviews to take it to Aarrow. Worst mistake EVER!!!! #1, they had this car for well over a month. Very unacceptable unless you’re putting a whole new engine in the damn thing! #2, they told my father that it was the throttle body. They said they couldn’t find the part, so we would have to track down the part! Never before in mine or my father’s life have we been told oh, we can’t find the part, so you find it! We ended up finding the part by simply looking on eBay. #3, my father asked these people numerous times, does he need to call them, or will they call him when the car is done, or if there was any problems. They said, oh, we will call you! Not ONE TIME did they call him about ANYTHING! He had to call them EVERY TIME! These are some of THE most unprofessional people I’ve ever seen in my life! Go there for an oil change or brakes. Don’t ever take it to them if it’s something half way tough! You’ll be doing all the work yourself finding the part! Wish I could give 0